RS
Romano S
1 reviews | Active since Jun 2010
16 Jan 2018, 14:21
Account Debit wrongfully
Good day,
Yet again, DSTV fail to do what you request. On 02/01/18 @ 14:16 i called to downgrade my package where your consultant confirmed that this is done and will be switch over on the 15th. To no surprise, i got my sms today that the whole amount was debit again and never downgraded. Now i have to wait another 14 working days for my money back apparently. So now this moved from 7 to 14 from the previous time. Your consultants is useless and your service even worse. Your client needs to wait for money debit wrongfully. Will management even call this time around? I wonder as the previous time no one did also.
Ref no: ********** 8/I135 - Palisa
Will await the wonderful feedback from DSTV if any.
Client that has to wait for R460.00 because your paid employees can't do their job correctly.
Thank you.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Jan 2018, 16:36Dear Romano
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Jan 2018, 16:36
Official
Dear Romano
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
RS
Romano S's updateReviewer Update
18 Jan 2018, 10:57Good day,
Thank you for your email but your response is not acceptable.
As per my response, the consultant i spoke to this week confirmed that you requested a refund for the outstanding amount.
Now you are sending me an email to say i should reverse the payment with my bank?
Did you even read my complain or simply just reply as you seem fit?
I want to know what DSTV is going to do about my complain as this is now the 2nd time this has happen in less than a year and now i simple have to wait until you pay me back.
Can you please read my mail/complain proper and give me proper feedback, action taken and a proper excuse or explanation to your consultants lack of service and also that you made the same mistake again.
I would appreciate a phone call as this is not customer service at all.
Regards
R Small
RS
Romano S's update18 Jan 2018, 10:57
Reviewer Update
Good day,
Thank you for your email but your response is not acceptable.
As per my response, the consultant i spoke to this week confirmed that you requested a refund for the outstanding amount.
Now you are sending me an email to say i should reverse the payment with my bank?
Did you even read my complain or simply just reply as you seem fit?
I want to know what DSTV is going to do about my complain as this is now the 2nd time this has happen in less than a year and now i simple have to wait until you pay me back.
Can you please read my mail/complain proper and give me proper feedback, action taken and a proper excuse or explanation to your consultants lack of service and also that you made the same mistake again.
I would appreciate a phone call as this is not customer service at all.
Regards
R Small
DStv (MultiChoice)'s replyOfficial
22 Jan 2018, 09:33Good day Romano
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted and the billing on your account corrected and adjusted accordingly.
Your service is currently active on the DStv Easy View as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Jan 2018, 09:33
Official
Good day Romano
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted and the billing on your account corrected and adjusted accordingly.
Your service is currently active on the DStv Easy View as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,