Account debit - No reason or explanation

<p>Client Number: ********** 8</p> <p>I have the DSTV Extra package. This cost R459.00 per month. End of July I requested a statement from January 2016 to July 2016, which I received and made a payment of R608.16 to bring my account up to date.</p> <p>On the 27th of August I received a sms stating: Your account is overdue, please pay R1,350.00 today to stay connected. This was a shock for me as this is almost triple my monthly instalment. I immediately phoned them, the lady couldn't help me and said she needs to escalate it to the accounts department, they will phone me back. On the 29th of August I once again received the same sms. I phoned them again, this time the lady gave me an escalation ref number ( ********** ). The lady told me to only pay my monthly instalment, as we need to sort out this issue, which i did. 1 week later, i received a sms stating: Your account is overdue, please pay R889.20 today to stay connected. I phoned them ONCE AGAIN on the 5th of September, the lady said she can't help me and escalate my query once again.</p> <p>My problem is still not sorted out and I know they will disconnect my DSTV soon. And then I have to carry the cost of that as well??? – I DO NOT THINK SO</p> <p>I just think it is ridiculous to charge a customer without any explanation. I have done my part - I will not pay the outstanding amount. As a full package is not even this much. My account is always paid in full. No-one gets back to you, they quick to take your money, but when a problem arises they just seem to avoid you. </p> <p>The call centre was really trying to help, but your accounts department is lacking something. I WILL NOT PAY THIS AMOUNT. My account was paid in full end of July, it is simply impossible for my DSTV account to triple in 1 month.</p>