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NK
Nompumelelo K

1 reviews | Active since Dec 2016

12 Dec 2016, 17:15

Account de-activated

<p>Good day All,</p> <p> </p> <p>Thank you for your feedback - unfortunately I don't have the receipt anymore,</p> <p>Will it not appear on the system ( previous payment on the 26th November 2016 amount of R361) and I was informed that I will only need to pay R140 on the 05th Dec 2016 since it is my due date anyways. Please check.</p> <p>I've asked the 2 Call Centre Agents said the only amount is R140.</p> <p>Thank you</p>

0
Replies (8)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Dec 2016, 07:49
Official

Dear Nompumelelo

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Dec 2016, 08:20
Official

Good day Nompumelelo

We tried to contact you today but could not reach you.

It was also not possible to access your DStv account with the details you provided. For further assistance, please provide us with the MultiChoice customer number or the identity number of the main account holder.

Regarding the payment, please note that we cannot trace the payment without an actual proof of payment.

Thank you for taking the time to contact us.

Best regards

Dinah

Best regards,

NK
Nompumelelo K's update13 Dec 2016, 13:45
Reviewer Update

Good day All,

Please see below details as requested:

Account holder - Nompumelelo Kahlana

ID Number - ***087

kindly contact me on this number ***

Thank you

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Dec 2016, 11:45
Official

Good day Nompumelelo

As per our telephonic discussion, we have reconnected your DStv service.

Please ensure that R199.27 is paid by the 22 December 2016.

Thank you for taking the time to contact us.

Best regards

Dinah

Best regards,

NK
Nompumelelo K's update15 Dec 2016, 11:53
Reviewer Update

Good day Multichoice Family,

Thank you so much for your feedback!

NK
Nompumelelo K's update20 Dec 2016, 06:29
Reviewer Update

Hi All,

My services have been disconnected again.

Thanks

NK
Nompumelelo K's update20 Dec 2016, 06:31
Reviewer Update

Hi All,

My services have been disconnected regardless.

Thank you

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 09:52
Official

Good day Nompumelelo

We tried to contact you today but could not reach you.

Your service is active and the payment reflects in your account. We've also reversed the reconnection fee charged in the account. This makes your next payment R295.00 payable by 05 January 2017.

Thank you for taking the time to contact us and hope you'll have a happy festive season.

Best regards

Dinah

Best regards,