Account Constantly Suspended

DStv account is CONSTANTLY getting suspended for no reason whatsoever for the, even with payment made on time. When we try to call customer service they're of no help instead they tell us to 'find a dstv installer to help' - useless. Our decoder is still brand new and our satellite is definitely not the issue. No wonder Multichoice is losing subscribers. Definitely not sending through another proof of payment. Fix your system.