account complaint

I had a request january for my service to be put on hold as I was moving around renovating. I spoke to more than one person and reversed payment that was made as you pay dstv in advance. on the 4th I spoke to consultand Katlego who attendeb my call that I made to nr ***. I explained my situation to the lady and my request was granted for my service to be put on hold. I was aware that I had the price lock package but was not informed that I could not put it on hold (as I was told when I entered the store end of may. I was readfy to have my service up and running again and according to my dstv app I was to pay an amount of nearly R1550. this did not make sense but I paid it to get connected and said to myself I will sort out the amount afterwards. then in two days still my service was off. I checked my dstv now app and yet there was another amount of plus minus R350 outstanding. this after dstv has been off from january 2024 to may 2024. I went in to the branch in randburg and a very nice lady happiness assisted me and tried her very best to get the account sorted. she informed me that the agent was suppose to let me know that a price lock account cannot be put on hold. she took the matter to the managers and they requested an escelation. now the instalment for the new month is also due to go down as I requested. she connected my service for the day hoping the account would be sorted. the next day it was disconnected. I sent an email on the 29th asking for feedback, the response was that the account has been re escelated again. in the meantime my service stays off. I phoned again 2nd of june and another agent gave me an amount of more than R2000 that need to be paid, she gave the matter to one of her managers and someone was suppose to call me back with an answer and up and till today nothing. now this all is just getting out of hand the amount keeps on getting higher and higher but no service is running. still up and till today my service is off. the money is in my account for the normal debit order to go down of plus minus R950.