Account complaint

<p>I have contacted Multichoice on several occassions to resolve my account query relating to my annual subscription but the matter is not being resolved since March 2016. Each time i called, I am just being told that this matter will be resolved. I forwarded a complaint to the respective Department via e-mail and provided them with all the case reference numbers and thereafter i received a call from Multichoice confirming that my account will be resolved. But up to now nothing is being done and Multichoice is just making promises.</p> <p> </p> <p>As it stands my account is supposed to be in credit however as per Multichoice I am owing money and further according to them my subscription will end one month earlier than what it is supposed to.</p> <p> </p> <p>I would like Multichoice to resolve my account.</p>