Account Charges and wrongly transferred

I'm sick and fed up with DSTV. My Explorer was struck by lightning and was in to be replaced. I bought an HD 4U and requested that my current package needs to be moved over to the HD 4U while I was waiting for the Explorer replacement. I was shocked when my wife told me that we suddenly have the Premium package which I never mentioned nor requested seeing that they only had to transfer my Current Extra package to the new decoder. I Phoned and told them I will not pay anything due to there mistake off giving me the wrong package. I went through my statement and I see they charge me for that Package. I'm sorry but this is completely unacceptable and this was mentioned as they take voice recording. I would like that money payback ALL of it not only for the few days seeing that it was completely your fault for something i never requested. Go through the recording and you'll hear that I did mention this. You'll clearly see a major mess up of my account on the 7 march 2016. This is lack of experience from support staff and without informing the client they messed up and then they charge the customer there mistake. This is completely and utterly Horse manure!!!!