DM
Derek M
1 reviews | Active since Apr 2011
21 Mar 2015, 09:30
Account cancellation
Called Multi choice to cancel my DSTV subscription and they refuse to do so. I have no outstanding funds on the account and in fact Multi choice owes me a rebate of 7 days. I went in to the Multi choice office in randburg and spoke with them directly and they still refused to cancel the subscription of DSTV. <br> <br> Can some one please assist with any legal advice.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 09:47Hello derek77,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply31 Mar 2015, 09:47
Official
Hello derek77,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirm payment of R664.83 is reflecting on your account. According to our records you advised our consultant that you will be going to the bank to reverse the payment and that you don't want to activate your service.
Should you require your service to be activated, you may use any of the contact points below.
To reconnect, disconnect update or change any of your account information, you may also make use one of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,