ACCOUNT BILLING ***** DSTV MULTICHOICE

This is the 4th complaint I am logging against DSTV Multichoice.....And still my problem has not been resolved.. I find it more than disturbing that my financial query is not getting the attention that it should. I RAISE THE QUESTION AGAIN, HOW CAN I BE BILLED FOR A SERVICE THAT HAS BEEN INACTIVE FOR MORE THAN 2 MONTHS...NEVER HAVE I REQUESTED IT TO BE RECONNECTED, BUT I RECEIVED AN ACCOUNT OF R927...WHICH IS AN UTMOST DISGRACE. LAST WEEK I RECEIVED A CALL FROM A HELOPETER CONSULTANT WHO WANTED TO REFER ME TO GETTING THE RECORDING OF THE CALL, HENCE I URGED HER THAT I WANT THE ISSUES RESOLVED AND I WILL NOT PAY FOR A SERVICE THAT WAS INACTIVE. QUESTION? SINCE WHEN DOES DSTV RECONNECT EVEN THOUGH THERE IS AN AMOUNT OUTSTANDING AND NO AGREEMENT TO PAY MADE? NOW I AM BEING TOLD BECAUSE I DIDN'T QUERY IT SOONER IT CAN'T BE RESOLVED, SO HOW WAS I SUPPOSED TO KNOW TO QUERY SOMETHING, WHICH I WAS NOT AWARE OF???? I URGENTLY REQUEST FEEDBACK ABOUT MY DSTV ACCOUNT WHICH HAS BEEN WRONGFULLY BILLED..............