Account billing

I paid my dstv account online on February since then my payment has not been located ,they keep disconnecting it every three days which result in my billing going up because of the disconnection fee of R50, I called numerous time to get it fixed, but the consultants and manager keep making empty promises, my account is still in arrears because funds are still not located till date. the amount of airtime I used for the past month could result in thousands rands of airtime, this is far the bad services are received from them