Account billed but no service.

Oct 2015 i was billed for 2 subscriptions taken from my back account, dstv did a reversal on their side but did not return the money to me.<br> <br> Dec 2015, i was also billed but my services are still disconnected. When i check my transaction statements online i see a lot of reversals and other transactions that never happend on my bank account. Call centre stuff did nt help as tbey could not tell me what is happenning. I am told this issue will be escalated but no turnaround time is given to me. I continue to have no services after having paid them. This is unacceptable.