KM
Komisetso M
1 reviews | Active since Dec 2019
05 Feb 2020, 10:15
Account balance not reducing
I am really disappointed and dissatisfied with Multi choice call centre agents and supervisor Nombuso Nqcobo. I have been charged reconnection fees even if I have made payments and arrangements on my account .. your service is really bad you debited my account even though I asked you not to do so as a cash paying client. My account is not going down is always going up.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 09:01 Dear Komisetso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 09:01
Official
Dear Komisetso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 11:56Hi Komisetso M,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
One of the requirements for a payment arrangement I to pay the account via Debit Order. The payment arrangement has not been honored hence the balance was brought forward.
I would like to confirm that the Reconnection fees have been reversed.
Please contact us on *** should you need further assistance.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
One of the requirements for a payment arrangement I to pay the account via Debit Order. The payment arrangement has not been honored hence the balance was brought forward.
I would like to confirm that the Reconnection fees have been reversed.
Please contact us on *** should you need further assistance.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 11:56
Official
Hi Komisetso M,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
One of the requirements for a payment arrangement I to pay the account via Debit Order. The payment arrangement has not been honored hence the balance was brought forward.
I would like to confirm that the Reconnection fees have been reversed.
Please contact us on *** should you need further assistance.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
One of the requirements for a payment arrangement I to pay the account via Debit Order. The payment arrangement has not been honored hence the balance was brought forward.
I would like to confirm that the Reconnection fees have been reversed.
Please contact us on *** should you need further assistance.
Kind regards
Ntando
Best regards,