Account balance incorrect

Will someone please explain how Dstv department is designed???! Cos wow...trying to get these people to fix a simple account error is a mission. Firstly you'll make a payment due, next you get a message stating that your account is owing, next you have to call & speak to 100 agents each time explaining the same story to each one as though their systems are not linked for each agent to see what was the last call about or read notes. After trying so many times to get these pple to correct and update my account balance I had received no assistance!!! Everyday they disconnect and I have to call them about the same thing??? Is there even a proper finance dept. at their offices with sane and competent pple or is it robots working there which have ran out of batteries???! Cos wow this is one f'd up Dept. which I'd be happy to cancel & change to a convenient one soon!!!