Account balance Error

DSTV multichoice

I have been trying to resolve the issue of my account but I am not getting help. I entered into a contract with DSTV for a compact package of R369.00 per month but 2 months after that I received an upgrade from rewards program but DSTV charged me for the subscription. Now my balance is at a R1048 which I'm very much surprised of as DSTV have been deducting from my personal account. DSTV should sort out this mess because I cannot afford to pay that amount once off, the reason I choose compact was due to my affordability. Since I won a reward why should I pay for it?

This is very frustrating, it seems like your rewards program is causing problems for everyone.

D Malebye