Account \AUTO CONNECT? itself minus my knowledge "

I wrote to the call centre customer service on 8/10/15 and Asivhanzhi Mudzanani told me I owe R75.45, I asked how because I paid an advance of R85 in March and my account was suspended for owing R15 that I was not informed of no sms no nothing I never watched dstv ever since their answer was \Kindly be advised that the outstanding balance is for services rendered from the 15 July to the 15 August 2015"my line was disconnected in April now I am charged a service rendered in August? to Who? I asked? We apologise for the delayed response. this was their response \""Our records show that services were auto reconnected on 15/07/15. Please note that a journal for R75.45 has been request to credit your account. Kind regards Juliet Mosimane\"" Auto Reconnect? What? I shifted from that place in April 2015"