ACCOUNT AND LACK OF COMMUNICATIOON

I had suspened my dstv account and given multichoice strict instructions not to activate the other DSTV since I have two decoders, Now when I wanted to activate the one that I am using multichoice gave me an amount of R276 to go and pay. (this was on the 18th of September) then I paid R290 and my services were activated. On the 6th of October my services were suspended, I then called multichoice to enquire about this only to find that there was a mistake, I was also charged for the black decoder that I am not using and now there was a mess. I spoke to SIbusiso who couldn't help me and he gave me his supervisor called Lucky (she's a lady) who the assisted me and credited my account with R176 and told me to go and pay R143, she tols me she will activated my services then I can pay the money when I have it cause it was the 6th of the month and I had no money but now again it's the 11th of October I am again suspended and the amount I am now suppose to pay has gone up. I was not told that i'll be given 5days for me to go and pay as always DSTV does not communicate. Even the other decoder is still in my name when Lucky told me she is removing it. Please hellopeter can you assist