Account and call centre

Today my DSTV was disconnected after I reconnected it for the Rugby World Cup on the 17th of September, Payment I made was on the 17th via EFT, I sent through proof of payment to the call center guy who activated my service immediately. 2 days later (19th) for some reason the amount I payed on the 17th was reversed into my account, which I then logged onto the dstv website and went to the contact us tab and filled in the relevant info. Till today the 2nd of October I've not heard anything from them. Today I decided to phone dstv as I was cut off, probably realizing that there is no money in their account. So the first time it took me about 10 min to explain to the lady what happened and then they want to charge me R50 for reconnection?? After about another 5min of arguing and 10min on hold with her supervisor she finally cleared the R50 for reconnection, which I actually lost in any case, cause of the long call and about 26min later of airtime. Then I tried to activate my self service to which I couldn't due to my smartcard being already linked, after calling x 2 to the call center and me hanging on for 34min and 28min with the fami**** please hold until you die or give up. ***!!