1 reviews | Active since Jul 2016

23 Aug 2016, 05:28

Account and Billing

<p>Dstv did not debit my account in June and July because of their faulty systems. So they decided to triple debit me in August because they say i was in arrears and no one even had the decency to let me know. They ruined my credit record and also put me in overdraft because of this. When i called the call centre they did not seem bothered by this and did not help me. This is very bad service and i need to talk to someone about this urgently and they did not even send me the statement so im not sure if the amount they took is correct or not.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2016, 06:59
Official

Dear Lydia Mogale

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Aug 2016, 07:48
Official

Good day Lydia Mogale

Thank you for bring this matter to our attention.

We have escalated your concern to our Price Lock department for urgent attention.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,