RS
Roan S

1 reviews | Active since Jul 2011

13 Nov 2015, 07:43

Account Allocation ***

Good day,<br> It's now numerous times where I ask dstv via email to have a look at my account to resolve outstanding allocations pertaining to payments.<br> <br> When I log into my self service account - there's not even sufficient number of statements of accounts. The statement of accounts does not make sense. I'm a Chartered Accountant, and even I, myself do not understand what they've done on my statement of account.<br> <br> I've emailed all my proof of payments to dstv - but still, after numerous attempts, they can not resolve my problem.<br> <br> Subsequently, they disconnected my dstv again.<br> <br> Please can someone sort this out. Acc no

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2015, 08:55
Official
Hello crsteyn,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team