Account activation

I am not happy with the service from DSTV. I made a direct payment via my Capitec online app on the 16 of June, sent the proof of payment as requested with two of their call center agent confirming that it's been received but today the 21st of June I call the service center they tell me that a case was not opened so the finance team can allocate my payment and activate my DSTV and I must wait another 24 hours..... That is bull****,,,, why give us an option to make online and eft payments if it is going to be so inconvenience for us to activate subscription.