ACCOUNT A MESS

<p>Payment was made on account on 8 March. so in other words we have full years subscription. They disconnected us in December. And after calls to us and us to you, it has not been resolved. On Monday 11th April we had spend 3 hours in Stoneridge branch to get this resolved. The agent saw that there was a problem on the account and that you had charged us disconnection fees when it was not approriate. Now we had also received a message stating that this account has been handed over. Please can somebody explain to me how many months in your year, because as far as I know it is 12. We are NOT ON A MONTH TO MONTH contract. We had paid upfront and not received the services from you. Can this account now be sorted and the legal notification be removed from our name.</p>