Account ***6 Suspension due to a free funeral policy cover from NMS Insurance Services

My account number is ***6.

I am extremely disappointed with your services more especially as someone who managed MultiChoice Africa account as your advertising agency helping you to increase your subscriptions and upgrades.

Firstly you are contravening the POPIA Act by providing information to your service providers without our consent to the likes of NMS Insurance Services. Visheen Vellagrami from NMS Insurance Service called me offering me a free funeral service as a loyal customer at no charge, that the service is included in my current subscription. Please demand the call to be retrieved so you can hear for yourself where he confirms more than three times that there will be no charge to the funeral service policy.

You have suspended my DSTV subscription because there is outstanding amounts for the funeral policy of which no documents were sent to me. This is ********* business practice which I will escalate to your service provider to the Ombudsman and the Competition Commission of false adverti*****t and misrepresentation.

I have a long standing contract with your but now MultiChoice says they cannot solve the problem. Only NMS Insurance Service can, the same company that misrepresents and false advertsises which is ********* business practice.

To my suprise I not only have one but two funeral policies of which no information was provided to me. It is only today upon my follow ups that I found out I have chargeable policy numbers *** and *** which I did not agree to. Please kindly retrieve the call of which their Quality Assurance did not pick up. All charges must be reversed.

Your service providers are the reason you will continue loosing customers and not increased competition. NMS Insurance Services is sabotaging you, therefore it defeats the purpose of spending money on advertising campaigns on advertising agencies while NMS Insurance Services is ensuring subscriptions cancellations.

Do not ever provide my details to any of your service providers ever.

Tumi