1 reviews | Active since Jan 2016
ACCOUNT
<p>I have paid my account in 1 year advance on 1 March 2017. The amount was R9840.00, on the 14 March 2017 I phoned Multichoise to ask if I am paid for the year until Mach 2018, the consultant Ntabiseng Thabetha said I must still pay R267.44, which I immediately paid on 14 March 2017 . The monthly payment was R874.00 per month after the increase from 1 April 2017. Today I got a sms that Multichoise hand me over for R330. I am on the phone for more than 30 minutes still not resolving this problem. I paid my account in advance until 2018 ??? </p>
Dear Annetjie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Annetjie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good Morning
I am sorry I was in a school meeting, but please feel free to contact me today.
I am just NOT happy, because after confirmiming the amount with your call centre agent on 14 March 2017, I thought the account is paid until March 2018.
If there was a calculation error (on the side of Multichoise) and I still need to pay the R330.00 was I not suppose to be contacted first before handing over to ITCBA ???? There was never even an envelope on my screen...
I need to know how is this going to effect my credit record?
I have a clean credit record and want to keep it that way!
I need you to urgently withdraw and clean my name at ITCBA
Thanks
Kind Regards
Good Morning
I am sorry I was in a school meeting, but please feel free to contact me today.
I am just NOT happy, because after confirmiming the amount with your call centre agent on 14 March 2017, I thought the account is paid until March 2018.
If there was a calculation error (on the side of Multichoise) and I still need to pay the R330.00 was I not suppose to be contacted first before handing over to ITCBA ???? There was never even an envelope on my screen...
I need to know how is this going to effect my credit record?
I have a clean credit record and want to keep it that way!
I need you to urgently withdraw and clean my name at ITCBA
Thanks
Kind Regards
Good Morning
Thank you I really appreciate it. I am glad this matter could be resolved.
Thank you Hello Peter for this platform to raise our complaints
Kind Regards
Annetjie
Good Morning
Thank you I really appreciate it. I am glad this matter could be resolved.
Thank you Hello Peter for this platform to raise our complaints
Kind Regards
Annetjie