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Austin S

1 reviews | Active since Nov 2016

08 Nov 2017, 10:49

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Hi Multichoice,

I was a DSTV customer and cancelled my debit order. As this is a prepaid service as advertised by themselves DSTV took it upon themselves to charge me for services not paid by me upfront as they state how they work and not requested by myself, they even have an advert running if you don’t pay upfront your service will be suspended. They have now put Debt collectors on me to pay for service not requested by me and not paid upfront as they state how they work. I have not agreed with Multichoice to have 30 day account with them and it amazes me how they can charge you for services not requested and not paid upfront. They are very rude over the phone and keep on interrupting me when I want to state my case and have even cut me off when I requested to speak to someone in management. I have requested that they correct my account and take away the charges they have billed me for and that was never paid upfront by me as that is the service they are running. They have phoned me on numerous occasions asking me to reconnect my service where I stated that I am not interested.

Thank you,

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Nov 2017, 13:07
Official

Dear Austin Schreiber

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Nov 2017, 11:05
Official

Good day Austin Schreiber

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.

DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.

It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.

Should this not be done the subscriber will be liable for any additional cost accumulated on the account.

We have no record of you requesting your service to be disconnected as a result your liable for the full outstanding amount on your account.

Feel free to contact us should you require any further assistance.

Regards

Rupert

Best regards,

AS
Austin S's update09 Nov 2017, 11:35
Reviewer Update
Hi, If you listen to my question on how the service works your representative stated that it’s a prepaid service. I have not paid my subscription upfront as the debit order was cancelled so I shouldn’t have received the service. If it’s on a cash basis you will have to pay upfront to receive the service and this was not done. Who gives Multichoice the authority to continue their service on their own discretion and then choose to cancel it on their own discretion when it’s a prepaid service. I did not pay upfront and did not request you to extend the service this was your own choice and you should cover this cost. I will not be paying any amount as according to me I did not pay upfront so this means I did not want the service. You will have to credit my account and close it down.You will have to credit my account and close it down and then the arrogance to get a debt collector to recover funds that is not own to you really upsets me. I will continue this matter until my account and name is cleared this is a matter of principal for me. Thank you,
AS
Austin S's update13 Nov 2017, 11:33
Reviewer Update
Hi, If you listen to my question on how the service works your representative stated that it’s a prepaid service. I have not paid my subscription upfront as the debit order was cancelled so I shouldn’t have received the service. If it’s on a cash basis you will have to pay upfront to receive the service and this was not done. Who gives Multichoice the authority to continue their service on their own discretion and then choose to cancel it on their own discretion when it’s a prepaid service. I did not pay upfront and did not request you to extend the service this was your own choice and you should cover this cost. I will not be paying any amount as according to me I did not pay upfront so this means I did not want the service. You will have to credit my account and close it down.You will have to credit my account and close it down and then the arrogance to get a debt collector to recover funds that is not own to you really upsets me. I will continue this matter until my account and name is cleared this is a matter of principal for me. Thank you,