1 reviews | Active since Aug 2015
ACCOUNT
Hi<br> <br> Can someone please assist??? I've sent my proof of payment to Dinah after our telephone call 2 weeks ago and a follow-up e-mail with the proof of payment and I still haven't received feedback from her. I see that my account is still in arrears of R 1200.00. This is not acceptable as the amount charged is to much and my account should be on a zero balance. Is this so difficult to get sorted. I have spoken to so many people at Multichoice. Dinah also didn't leave a contact number where I can get hold of her and the e-mail address is [Email Removed] - how many people receive e-mails on that same address? Why don't they have personalised e-mail addresses so that you can follow up with the person you were dealing with?<br> <br> It's been 2 months that I've been trying to get my account sorted.<br> <br> Can someone please help me and get the account sorted the same day!!!???
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
