account *** - ***-i52

good day

I need assistance with the following my dtsv for the above mentioned ref numbers and smart card number has been disabled, I contacted multichoice who has advised me there are arreas on the account from May this year, no answer was provided to me when I asked why I was not informed of this, my account is paid every month before month end. I spoke to Katlego Tabane who gave me these figures if I have to re-activate the account R142.60 + R50 ( connection fee) = R192,50 a notification was only sent on the 30/09/2017 for arreas from May/2017 for a pre-paid account. this is proving to be the same thing people are complaining about were they are being overcharged and not being given full information expected to just pay as you are told