ACCOUNT

MY DECODER BROKE IN OCTOBER, I BOUGHT A NEW DECODER WENT INTO DSTV TO DO A SWOP OVER. WHEN I GOT THERE THE WOMEN AT TELLER 18 TOLD ME I DON'T HAVE TO SWOP OVER SHE WILL REPLACE MY DECODER AT NO COST, SO I TOOK HER MY DECODER AND IT GOT SWOPPED. I HAVE NOT WATCHED MY DSTV SINCE OCTOBER, WHEN I WAS THERE I TOLD HER TO HOLD MY ACCOUNT AS I WAS NOT WORKING THEN. I PHONED THEM MARCH 2015 AND ASKED WHAT I MUST PAY TO RECONNECT MY ACCOUNT THEY TELL ME R1976.00 AS MY ACCOUNT IS IN ARREARS WITH R800 AND SOMETHING RAND. INCLUDING THE REPAIRMENT FEE, HOW DO THEY GET TO THIS. I WAS TOLD THE DECODER SWOP IS FREE, I HAVE NOT WATCHED DSTV SO HOW CAN THEY CHARGE ME FOR THOSE MONTHS. I WILL GLADLY PAY THE R655 + R50 RECONNECTION FEE BY THE LATEST13 MARCH AS SOON AS MY PAY GOES IN THE BANK BUT I WILL NOT PAY DECODER FEE OR ANY OTHER MONIES AS I HAVE NOT WATCHED DSTV SINCE OCTOBER. SO HOW CAN YOU CHARGE FOR THOSE MONTHS. VERY ANGRY CLIENT