DS
Deepa S
1 reviews | Active since Sept 2014
25 Nov 2019, 11:59
Access fee charge without request
DSTV is charging me an access fee of R95 without me requesting. I called customer service on 17.11.2019, I was told it was a glitch but query had to escalated and someone will get back to me. I called today to follow up as I didn't receive feedback. I was told this query hasn't been attended to and they couldn't assist. It needed to be escalated. This function was activated on 23 Oct 2019. I am being charged from this date and no one can assist.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 12:05Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Nov 2019, 12:05
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 14:15Hi Deepa
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
We were running a promotion were PVR customers get to use the PVR services for free. Our system failed to disconnect the PVR functions after the promotion had ended.
Please note that I have captured a journal to reverse the charge of R95.00. A refund will be processed after the journal has been approved by the Finance team
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
We were running a promotion were PVR customers get to use the PVR services for free. Our system failed to disconnect the PVR functions after the promotion had ended.
Please note that I have captured a journal to reverse the charge of R95.00. A refund will be processed after the journal has been approved by the Finance team
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply25 Nov 2019, 14:15
Official
Hi Deepa
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
We were running a promotion were PVR customers get to use the PVR services for free. Our system failed to disconnect the PVR functions after the promotion had ended.
Please note that I have captured a journal to reverse the charge of R95.00. A refund will be processed after the journal has been approved by the Finance team
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
We were running a promotion were PVR customers get to use the PVR services for free. Our system failed to disconnect the PVR functions after the promotion had ended.
Please note that I have captured a journal to reverse the charge of R95.00. A refund will be processed after the journal has been approved by the Finance team
Regards
Ntando
Best regards,