Access denied - DSTV NOW, Website refuses to connect

For the past week, the DSTV NOW APP has been unresponsive, stating no connection, something went wrong - please try again in a few minutes, and when access was granted only 3 times, giving playback errors. The website stipulates it can not be reached (via different laptops, smart devices, and browsers).

For days, the Live Chat via the APP could not be reached. When I finally connected to Live Chat, the Member ended the chat abruptly. I was told DSTV requires a 4MBPS speed to simply access the APP or website. This was followed up with telling me to install Firefox for access. I stipulated that the browser and connection speed have nothing to do with each other and that I refuse to get YET ANOTHER program. The chat was ended.

The second Live Chat I managed to get through to, I was told to email screenshots of my errors, registered devices as well as laptop models, connection speeds, Connect ID, Smartcard number, to both Multichoice and DSTV Support. They responded by advising to reboot the devices. This did not help.

I was unable to access the APP again after this, as it kept stating something was wrong. I continued to email the issues, along with screencaps, to the provided email addresses. The continued response was to follow the Live Chat link provided.

I managed to reach the Live Chat again yesterday, again stating my issues and that DSTV can not be reached with different errors. The Member responded by linking the Smartcard once again, and told me to log out of the APP, and back in, in order for changes to take place. I did as told, and am unable to log back in as the APP now states "Please check your internet connection and try again".

Again I resorted to emailing the problems to the provided addresses, all with the same response - Live Chat via the link. Every response is from a different person. I have requested via email to be put into contact with someone who can actually assist me with these issues, and was again told to Live Chat. I have also received a response via email (after including a screenshot of the link that can not be reached) that they found the link to be working, and proceeded to include the same link for me to follow again.

My internet speeds match their criteria, and I am also able to stream other sites effortlessly, as well as access the web without issue. I have uninstalled and reinstalled the APP on registered devices whenever possible. I have tried the APP on both Wi-Fi and Mobile Data. I have also installed the APP on a different device, with immediate connection errors. I have also had the Wireless Tech check for fault on my end.

I have a Premium package with DSTV, with an account in credit, and this is the service I get - every chat a different answer, and every email a robotic "please follow the link", after stating to them THE SITE CAN NOT BE REACHED.

This is unacceptable.