Access barred again in a month for DTSV NEGLIGENCE

On the 17th March I had experienced this negligence from DSTV. Later the same evening it was resolved after all the negligence caused by them. Yesterday the 26th I couldn't view Catch Up and displayed an error that my DECODER is PVR how come, then I have been checking the error on What'sapp It is not there.. Until I had to access the internet to check on self service and my decoder.. My decoder is marked PVR outstanding PVR access. What is all this I am getting. Please can my DSTV catch up access be opened as I have communicated with your employee Edward Nhlapho and he assured me non of my services will be blocked!!!!!! Please assist, My debit order for the month of Feb was never deucted from my bank account and now I have been notified on the 17th March 2020 that my account will be disconnected on the 18th March 2020. I have contacted the customer care line and they have advised me that unfortunately I have to pay it cash but I am a debit order client. I have advised the customer care that they must set up a double debit order on the next deduction since the fault from deducting my account was not my fault and the customer service that was assisting unfortunately advised that it won't be posssible