1 reviews | Active since Aug 2015
Acc incorrect suspended 6 times in 4 weeks !!!
July 17th services suspended - ccentre said to pay R472. Eft done from nedbank same day for R480 proof emaild as per cc to [Email Removed] -services cut again 3 times from then until 10 Aug. Everytime i phoned i was told the email adress was given in error or something went wrong and they are sorry- 10 Aug can not eent boxoffice. Ccentre called was told its because we owe R779 we pay R780 at spar same day.Then in afternoon services cut again. 13 Aug dstv calls me asking when i am going to pay arrear acc of R880 i confirm payment at spar -sorry we see it on the system and will allocate -and the one via eft in Jul i resend the email -3rd time and provide case no -was told that case escalated to have it resolved.This morning AGAIN SUSPENDED ACCOUNT!!!!! I have spent over R300 in calls to DSTV I am paid in full end no service! When will this end? Now i have no airtime no DSTV what do I do. Please help me<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your account was credited with amount of R396.10 as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your account was credited with amount of R396.10 as confirmed.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
