FJ
Francois J
1 reviews | Active since Apr 2020
09 Sept 2023, 16:58
***********
For more than 24 hours I have struggled to get my Holiday Home connected. Their chatbot does not work Self service website does not work Whatsapp does not send the OTP Consultants literally switched the Main Decoder off when I never requested it. They are ***********, lack basic service delivery, do not know how to do their job at all. I just wonder, apart from just sayi g sorry, what will they do to rectify this issue? Having spent airtime without success, endless data and time for a simple request. Sorry DSTV, but a simple apology will not suffice. You have the worst customer service I have ever come across. None of your staff are competent to do their job
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
09 Sept 2023, 17:45Hi Francois,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Sept 2023, 17:45
Official
Hi Francois,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
FJ
Francois J's updateReviewer Update
09 Sept 2023, 18:13Still no progress. Answer my question, who will be reimbursing me for time, airtime and data wasted on your incompetence? Issue has still not been resolved. Useless customer service
FJ
Francois J's update09 Sept 2023, 18:13
Reviewer Update
Still no progress. Answer my question, who will be reimbursing me for time, airtime and data wasted on your incompetence? Issue has still not been resolved. Useless customer service
FJ
Francois J's updateReviewer Update
09 Sept 2023, 20:32@DStv after another couple of hours, you failed to resolve my issue. My decoder worked perfectly fine earlier today. I demand you send out an agent to test it. I will not drive around and fix your ****. You should learn the basics of customer service. I will keep reviewing on Hello Peter until you provide actual customer service. I would advise anyone reading this to stay away from DStv. They are quick to take your money. But they cannot provide basic customer service and expects the client to pay for their mistakes. There are a lot of sites, some of which are legal where you can stream sport and I advise this alternative. DStv needs to train their whole department what customer service means
FJ
Francois J's update09 Sept 2023, 20:32
Reviewer Update
@DStv after another couple of hours, you failed to resolve my issue. My decoder worked perfectly fine earlier today. I demand you send out an agent to test it. I will not drive around and fix your ****. You should learn the basics of customer service. I will keep reviewing on Hello Peter until you provide actual customer service. I would advise anyone reading this to stay away from DStv. They are quick to take your money. But they cannot provide basic customer service and expects the client to pay for their mistakes. There are a lot of sites, some of which are legal where you can stream sport and I advise this alternative. DStv needs to train their whole department what customer service means
FJ
Francois J's updateReviewer Update
10 Sept 2023, 12:05DStv, you told me my holiday hom decoder was faulty. Now I realize, you activated the wrong holiday home decoder after I sent you the correct details.
FJ
Francois J's update10 Sept 2023, 12:05
Reviewer Update
DStv, you told me my holiday hom decoder was faulty. Now I realize, you activated the wrong holiday home decoder after I sent you the correct details.
FJ
Francois J's updateReviewer Update
11 Sept 2023, 17:2372 hours later and they still cannot follow basic instructions
FJ
Francois J's update11 Sept 2023, 17:23
Reviewer Update
72 hours later and they still cannot follow basic instructions