Abusive service to pensioners

<p>Good afternoon,</p> <p>I contacted DSTV with regards to their promotion for the R539,00 fixed amount package as it looked quite impressive and the fixed amount suited me. I however from the start made it clear we (me and my husband) made use of Kyknet channels mainly - and that this had to be a definate inclusion in the package for us to accept. The agent on the line - Sandile Kaunda - assured me that our channels will not be affected and we could expect installation in 5 -7 working days. This was on the 13th March 2017. On the 21st March they came to install the Explora - however not the dish (this even though I pay for it - eventually was placed in my garage). From that night onwards to date we are still arguing for the channel to be activated - hours on the phone - put through from one consultant to the next - requesting escalations - with promises of us being called back. But with no avail. I then requested that as they cannot activate Kyknet on this package that they then deem this contract nil and void and come collect their their hardware - put my DSTV channels back as it was and leave it on the R459per month. Now this poses to be a problem as they want me to remain on fixed contract - this is rediculous as the only option they now offer me is to accept the R149 for the hardware for 2 years as well as the R459 per month to access Kyknet - Totalling at R608.00 - The best is then my price still goes up annually!!!!So I am now much worse of than I was to start off and whilst they are still after 6 days been able to trace the recording proving that Sandile promised we keep Kyknet - we have not had any priviledge to watch TV - BUt you can bet they will be debiting my account come month end - and in the meantime I have not been able to watch my channel for a week now! </p> <p>We are pensioners living on remote place - no discount even on services as we are not able to afford living in an old age home - seriously?</p> <p>I need someone more senior to please make contact with me and arrange to collect their hardware asap and please reconnect my Kyknet channels as it was as matter of urgency!!!</p>