Abusing monopoly and no idea what service is!!

<p>2 weeks and your finance dep still can't clear my acc. How many times do I need to call or escalate this pathetic query... the only thing you can do is disconnect , anything else is a mission! </p> <p>You have disconnected me over 4 times now , for a payment that's lying around and no one sees the urgency to locate it. What does your finance dep do by the way ??? I have been waiting way too long and all I am told , is your issue has been escalated. Maybe think of using strictly machines instead of consultants.... they don't help in any way . Their arrogance and incompetence is really annoying. We use money to call in , it would help if the person on the other line was at the least willing to listen! My box office has been suspended for 2 weeks now due this mess , I'm tired , I'm annoyed , all I want is what's due to me !!! I pay , you deliver - not escalate !!</p> <p>Acc - ********** 4 </p> <p>query - ********** 4- i234</p>