Abused emotionally

Somewhere on February 2019 i was introduced to price lock on my package and I've been explained that it is only on debit order for R359 per month for 24 months, i felt in love with the deal, i took it, since that day i dig a hole for my self and get inside it, i am phoning multichoice each and every month to reconnect my dish and pay the charges for their mistakes, on the second of May i contacted them to confirm if they manage to debit the money, the answer i get was yes R359 was debited from my account, i couldn't get the SMS from my bank as they were having a network problem, i was surprised today to receive an SMS that my dstv was disconnected as i didn't pay, i picked up a phone and phone them,they said i received is that the debit order was reversed, i asked by who, as I'm at work and i didn't bring my card or ID, i asked to speak to the the manager, I've been transferred to Nondumiso Mthethwa, he requested a bank statement from me, i explained that i didn't bring my card with me as I'm at work, so i want to know i will suffer like this for 2years as this package it is, each an every month i must pay the reconnection fee, i must withdraw statements that will cost me, where are my rights here, i feel like I'm emotional abused,please help