Abused customer

Called to upgrade the package from easyview to compact plus. The consultant told me the upgrade pro rata will be effective only until the 3rd when the new debit order for the compact plus will be reinstated. I didn't have a problem with to an extent that I asked him to reinstate the debit order for compact plus whilst I was still on the phone, and he said the reinstatement it went through. My daughter on the same day paid from her Absa account the pro rata fees on the same day.

To my surprise today my account was debit for pro rata amount which has already been paid. Worse the debit order for compact plus has not been re instated....the next the service will be discontinued and I'll be told to pay reconnection fees which is not even supposed to be the case. Multichoice service is really a disgrace ,why do they even have customer care agents if they don't listen to the customer or don't know what they are doing. What if there was no platform like hello Peter or I didn't have access to Internet .because multi choice complaints website is uselees.

I want my R97 refunded with immediate effect and the debit order for compact plus being reinsteated effective immediately with no reconnection fees