Abuse of Power towards Senior Citizen

My 84 year old mother DSTV acc# ********** 5 has been given the run around to prove payments and having her DSTV suspended for two months yet as evidenced in her FNB bank account emailed to Multichoice who have been running successfully debit orders off her account with non of these being returned. It is well known that one can only provide detailed proof of payment when you have deposited or made and EFT payment. In her case as per signed agreement with Multichoice to run a monthly debit order off her account towards her monthly premium, preferred and encouraged business process to ensure efficient collection of monthly premiums. Yet no one called her from Multichoice to apologize for cutting her connection for two months let alone re-imburse her for having paid two months with no service. This is co-operate bullying at its best with no regard for the senior citizens of this country. Pauline Mbewu ********** 704