MN
Mulalo N
1 reviews | Active since Feb 2018
02 Dec 2022, 16:03
Abuse from multi choice
A lady that called me using this number *** and when I told her I couldn't talk because I am at work she started screaming at me and telling me she has a problem with the fact that I am always busy when they call me. My problem is that I owe multiple choice nothing and if I don't have time or dont feel like taking their calls as I am not interested in any o f their services at the moment they should respect that. I feel so much disrespected especially when it is being done on my personal phone.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Dec 2022, 16:10Hi Mulalo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Dec 2022, 16:10
Official
Hi Mulalo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MN
Mulalo N's updateReviewer Update
02 Dec 2022, 16:31Hello, thank you and the number that called me is ...***. I mixed it up with another number on my post.
MN
Mulalo N's update02 Dec 2022, 16:31
Reviewer Update
Hello, thank you and the number that called me is ...***. I mixed it up with another number on my post.
DStv (MultiChoice)'s replyOfficial
03 Dec 2022, 10:03Hi Mulalo,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We confirm that your account is up to date.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We confirm that your account is up to date.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2022, 10:03
Official
Hi Mulalo,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We confirm that your account is up to date.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We confirm that your account is up to date.
Kind regards,
DStv: Hello Peter Team
Best regards,