PU
Pieter U
1 reviews | Active since Dec 2014
24 Oct 2015, 19:32
Absurd!
I just phoned dstv to cancel my holiday card that was used for 1 week, my outstanding amount is R140 something, the operator told me that I need to settle this amount asap, otherwise they will suspend my account, apparantly it cant go off my debit order which I pay every month? This is absolutely absurd! If they suspend my service I will cancel my dstv account and go to showmax! <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 10:46Hello pietpistooluys,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that disconnected the service at your holiday home and explained our billing rules. We also confirm that we successfully collected the R139.00 from your bank account as agreed with our consultant.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that disconnected the service at your holiday home and explained our billing rules. We also confirm that we successfully collected the R139.00 from your bank account as agreed with our consultant.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Nov 2015, 10:46
Official
Hello pietpistooluys,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that disconnected the service at your holiday home and explained our billing rules. We also confirm that we successfully collected the R139.00 from your bank account as agreed with our consultant.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that disconnected the service at your holiday home and explained our billing rules. We also confirm that we successfully collected the R139.00 from your bank account as agreed with our consultant.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,