LB
Lucille B
1 reviews | Active since Jun 2020
18 Jun 2020, 20:06
ABSOLUTELY USELESS AND *********** SUPPORT
I have now for 7 days struggle to get a single view decoder activated on a premium package as a 3rd decoder. No luck!! The support team is USELESS. Either the technical team is working on it and will take 24 hours, OR the system is now too slow, it will take 20 minutes. Everytime time I speak to someone the decoders are "activated" but when I go into the xtra view on the primary the serial numbers are different to the onces 'activated'. Who has access to change this? Only the DSTV employees!!! This is the most *******ed and useless business I have EVER come accros. I have never experienced such useless and *********** servies in my life. And for them it is absolutely fine - can't understand why I am getting upset.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
18 Jun 2020, 20:49Hi Lucille,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2020, 20:49
Official
Hi Lucille,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
LB
Lucille B's updateReviewer Update
19 Jun 2020, 08:05Nidiwe Potwana attended to the problem and PROMISED that all will be resolved and that her Supervisor Nadamanie Pillay will call within 2 hours - next day, still nothing is working and no phone call. Jessie Jhetty attended to my call a few hours later and assured me that the Technician Mr Shabir is attending to this and will be resolved - next day - nothing is working and no phone calls. This is after 5 previous calls to the helpdesk for help and all assured me everything will be working in 15 - 20 minutes time. Everytime I call I am on the phone for mor than an hour. So.......why am I paying for a service I am not getting? What accountability has Multichoice have? This is unacceptable.
LB
Lucille B's update19 Jun 2020, 08:05
Reviewer Update
Nidiwe Potwana attended to the problem and PROMISED that all will be resolved and that her Supervisor Nadamanie Pillay will call within 2 hours - next day, still nothing is working and no phone call. Jessie Jhetty attended to my call a few hours later and assured me that the Technician Mr Shabir is attending to this and will be resolved - next day - nothing is working and no phone calls. This is after 5 previous calls to the helpdesk for help and all assured me everything will be working in 15 - 20 minutes time. Everytime I call I am on the phone for mor than an hour. So.......why am I paying for a service I am not getting? What accountability has Multichoice have? This is unacceptable.
DStv (MultiChoice)'s replyOfficial
19 Jun 2020, 10:27Hi Lucille B,
We apologise for the delay in resolving your query.
We tried to contact you on the number *** with no success. We have gone through the account and noticed that your account has three decoders on Xtraview.
Regards
DStv: Hello Peter Team
We apologise for the delay in resolving your query.
We tried to contact you on the number *** with no success. We have gone through the account and noticed that your account has three decoders on Xtraview.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2020, 10:27
Official
Hi Lucille B,
We apologise for the delay in resolving your query.
We tried to contact you on the number *** with no success. We have gone through the account and noticed that your account has three decoders on Xtraview.
Regards
DStv: Hello Peter Team
We apologise for the delay in resolving your query.
We tried to contact you on the number *** with no success. We have gone through the account and noticed that your account has three decoders on Xtraview.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Jun 2020, 10:28Hi Lucille B,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2020, 10:28
Official
Hi Lucille B,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
LB
Lucille B's updateReviewer Update
19 Jun 2020, 10:48It is hours later and I have one missed call without any messages. I don't know if it was from DSTV Multichoice. And I am sure if I can call 7 times trying to resolve this matter, Multichoice can do the same in trying to get hold of me. Whoopie, so you have established I have 3 decoders- Whoo whoo!!! but 2 is not working for the past wee**** And no one can resolve this matter. Where is the Technicians that is working on the matter? where is the Supervisors call that was promised? Your service is unacceptable and and still want to know for what service am I paying?
LB
Lucille B's update19 Jun 2020, 10:48
Reviewer Update
It is hours later and I have one missed call without any messages. I don't know if it was from DSTV Multichoice. And I am sure if I can call 7 times trying to resolve this matter, Multichoice can do the same in trying to get hold of me. Whoopie, so you have established I have 3 decoders- Whoo whoo!!! but 2 is not working for the past wee**** And no one can resolve this matter. Where is the Technicians that is working on the matter? where is the Supervisors call that was promised? Your service is unacceptable and and still want to know for what service am I paying?
LB
Lucille B's updateReviewer Update
19 Jun 2020, 12:05Still no support or assistance from Multichoice
LB
Lucille B's update19 Jun 2020, 12:05
Reviewer Update
Still no support or assistance from Multichoice
LB
Lucille B's updateReviewer Update
19 Jun 2020, 13:45No reply or support form Multichoice........
LB
Lucille B's update19 Jun 2020, 13:45
Reviewer Update
No reply or support form Multichoice........