absolutely terrible service and *********** staff

every 2 days my dstv is disconnected everytime i call in am told the problem will be sorted tuesday was told it will be escalated to a manager to sort out for sure but today dstv is cut again.does your staff have a problem understanding english or are they to lazy to do their job or are they just plain stupid? why must i be imconvenienced all the time cos they cant do their job it costs me time from my work and 10 minutes and more f or every call i make. is the manager to important to call back?