Absolutely terrible customer service via Social Media!

So I’ve been receiving messages from DSTV via email regarding our contract which is to end on 1 December. When I click on the link that they send me with these emails you basically can’t see your package that you are paying for. So I have repeatedly tried to contact DSTV on social media via X. I have contacted them on the DSTV cares profile and the DSTV profile. To date, I have not received one response. We have been DSTV customers for decades and I do not understand with all the negative press that DSTV is receiving and the climbing premiums, why they are not more responsive and don’t try harder to retain customers! If it was my choice, I would most likely just stick with Netflix and other streaming services! But my family enjoy watching DSTV especially my mom who is 85 years old as there is a lot of content she enjoys (I still do not understand why DSTV is not offering pensioners discount, but that’s another discussion for another day) Please could someone get in touch with me to discuss our options with a contract renewal in order for us to keep our DSTV running and the cost of the monthly premium as low as possible. We have two explorers on the property and one ultra Explorer and have had this contract now for two years. Excluding the decades of DSTV subscription we’ve had.