Absolutely Shocking Service

I called into the call center to cancel 3 subscriptions. Kenneth Bapela confirmed that the cancellations were processed and even confirmed my new installment as I kept 1 of my subscriptions.

Despite this, they debited all 4 subscriptions again.

I tried to call again. I could not get through the call centre for about 3 hours. I then tried to raise a query with a live chat. To no avail. I then tried their WhatsApp bot, but there is no option to raise a query or request a cancellation.

Eventually, I got through to Mpumulelo who confirmed that she could see that I called in the week before and that I requested the cancellations but that Kenneth did not process them.

Now I have to jump through more hoops with "The Last Mile" department and to get a refund. I can't just reverse the debit order because they will cut off my 1 subscription that I want to keep.

Absolutely shocking service.