Absolutely shocking service
<p>I cancelled my DSTV service at the beginning of March 2016 and requested a refund. I was debited again in April and requested a refund for that to. I have been given the most astonishing runaround on this-no response to my emails, request for documents over and over again, refund processed but paid then into wrong bank account,refund requested agin then rejected by billing department due to " inadequte documentation"-requesting again the same docs that I have submitted repeatedly.the mightmare continues.</p>
Dear Miss JL De Decker
Apologies for the inconvenience caused. We’ve tried to contact you on your mobile number that is on your account, however your calls went straight to voice messages.
Your refund request was escalated to our finance department to be paid into your Investec Private Bank account details for urgent assistance. Feedback will be provided as soon as the payment is made into your bank account. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Dear Miss JL De Decker
Apologies for the inconvenience caused. We’ve tried to contact you on your mobile number that is on your account, however your calls went straight to voice messages.
Your refund request was escalated to our finance department to be paid into your Investec Private Bank account details for urgent assistance. Feedback will be provided as soon as the payment is made into your bank account. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,