Absolutely shocking “service”

I have been a DStv premium subscriber for more years than I care to remember, primarily so I can watch UK soccer. When on holiday I like to make use of the steaming app on my phone, but for the last month I simply cannot access it. I log in and am repeatedly asked to verify that I am not a robot. In a vain attempt to solve the problem, I wasted more than 20 minutes of my airtime on a call to Multichoice. I did what was asked to do ie uninstall and reinstall the app (which I have done probably 1 000 times). Again I have to prove I am not a robot countless times before my patience runs out. The ‘assistant says there’s nothing she can do to help me – but DStv will take my money in return for which I get countless repeats and precious little else.