Absolutely poor terrible service received!!!!!!!

I am appalled at the poor level of service which I received. I called in at the end of May before my debit was due to go off my account, and I downgraded from DSTV premium to compact. However, the full debit of R837.00 still went off my account.

On 1 June called in and spoke to a DSTV agent, I advised them that this was not supposed to happen. She said that a credit of R408 was lying in my account, and that she would request a refund for me which takes 24 hours. I said, yes that’s fine, 24 hours is perfect,

The next day nothing was refunded, I called in again and a different agent told me that the previous agent gave me incorrect information. She said refunds take 7 working days. I said fine, even though the agent mis-informed me, I will wait.

Now, 7 days later, I still have not received any refund. I called in again, and a different agent told me that refunds take 7-14 working days, This agent told me that the previous agent also gave me incorrect information. She asked me if I had sent my bank statement as proof of payment, and to confirm my bank account number for DSTV to refund? I told her, that no one asked me to send these documents. So I had to send them today, which will delay the process further.

How can DSTV staff be so uneducated about their systems, policies and procedures? It is absolutely unbelievable, that the agents are not educated or made aware about their company rules and operations. DSTV will continue to lose viewers and subscribers due to this lack of competency.