Absolutely pathetic service

I have NEVER experience such pathetic service from any person or company in my life!! The past week alone I have spend hours on the phone to the call centre, and my services have been suspended 3 times in the past week, every time I'm told it will stay active, and every time I have to pay the re connection fee.

I currently have a credit on my premium subscription, which according to the person I spoke to yesterday ( 10/2/20 ) would have carried me till the 25th when my payment is due. HOWEVER, this morning my services are suspended ( with a credit on the account ) and I have been trying for the past hour to get answers and explained the situation to 2 different agents already, and NO supervisor or team leader is taking any calls or assist in any way. I just have to hear sorry sorry sorry all the time and yet because of the staff giving wrong information to me every single time, I have to suffer the consequences. When you call you get put on hold for more than 30 mins