Absolutely Pathetic Service

On the 14 Sep, I called ***. Being on hold for over 15 minutes, I spoke to an agent who had such attitude, telling me that my account was suspended because it was in arrears. Knowing that my debit order went off fine on the 21 Aug. The agent told me that the unpaid was reversed and I need to check with my bank as she cannot assist me further. On the 16 Sep I called the call centre again and spoke to 3 different agents who had told me the exact same story. I must admit the following people were rather rude, Khotso Motsoane, Buhle Ngcama puts me on hold and the call is lost, did not even have the decency to contact me thereafter. The last agent Tshegofatso was very helpful. I was on that call with him for almost an hour. He asked me to forward copies of my bank statement, proof of the debit order going off my account. After speaking to his team leader, he confirmed that DSTV had a problem and quite a few clients were affected. He reassured me that I will not have to pay a reconnection fee, etc since the problem was on their side. On the 23 September my account was debited with R191. I called again and up until today no feedback regarding the DR of R191. Highly upset