1 reviews | Active since Mar 2014
Absolutely pathetic and somewhat disappointing considering the amount of money I pay you!
On 19/10/2019 I received an email confirming that my single viewer decoder insurance was cancelled. I never requested for it to be cancelled. I responded to this email stating “I never requested this” and received a reply from Hlengiwe Cele as follows “Kindly be advised that due to some technical issues your decoder insurance on Decoder number has been cancelled. We would like to inform you that we are currently investigating this matter and we will provide you with feedback shortly”.
It’s been over a month, I followed up 2 or 3 times via email and I also phoned the call centre who told me they can see that the case was escalated.
Whoever I spoke to told me that the single viewer decoder is discontinued, but I’ve been paying insurance on that decoder for more than two years without it being used and never did DSTV cancel the insurance, they were happy to take my money.
I was also told in January that because I have the insurance I could exchange the decoder for the HD decoder which I never got around to doing but kept paying the insurance anyway until I could or felt the need to go and exchange it.
Do you think that I’m being treated fairly, I’ve been a loyal paying customer for many years and you cannot sort out what seems to be a mistake from your side.
It is not my responsibility to follow up with you, you need to treat your customers with the necessary respect and inform them what is happening, it is unacceptable.
You also need to look at your employees email and especially READING s****s it is shocking and unprofessional. They do not read emails correctly and then respond with an answer that does not make any sense.
Absolutely pathetic, I regret ever encouraging anyone to get DSTV.
Thank you for your reply.
Can you please explain to me what has been the problem, why was the insurance cancelled and what is the reason that DSTV did not give me any feedback?
Regards,
Natassha
Thank you for your reply.
Can you please explain to me what has been the problem, why was the insurance cancelled and what is the reason that DSTV did not give me any feedback?
Regards,
Natassha
I just had a call from your Insurance department. The case is once again being escalated, just like i was told on the 12th of November when i spoke to the exact same lady. I do not think you understand my frustration, put yourself in my shoes, how would you feel or react in a situation like this? Your case was escalated on the 12th and on the 28th you have to take extreme measures in order to get attended to.
I want to change this decoder for the HD decoder since i was told i can do so, but now this is compromised due to DSTV just cancelling my insurance and then not having any answers for it.
I’m so dissatisfied and cannot even explain my disappointment.
Natassha
I just had a call from your Insurance department. The case is once again being escalated, just like i was told on the 12th of November when i spoke to the exact same lady. I do not think you understand my frustration, put yourself in my shoes, how would you feel or react in a situation like this? Your case was escalated on the 12th and on the 28th you have to take extreme measures in order to get attended to.
I want to change this decoder for the HD decoder since i was told i can do so, but now this is compromised due to DSTV just cancelling my insurance and then not having any answers for it.
I’m so dissatisfied and cannot even explain my disappointment.
Natassha
CAN YOU BELIEVE THE PHONE CALL I RECEIVED WENT LIKE THIS, "GOOD DAY MAM, I'M PHONING YOU IN ORDER TO ASSIST YOU WITH THE DECODER CANCELATION YOU REQUESTED!". LIKE I SAID AND I'M SAYING AGAIN, SEND YOUR STAFF FOR SOME TRAINING ON THE S**** OF READING, BECAUSE CLEARLY MY MESSAGE WAS NOT READ.
THIS IS PATHETIC! YOU CAN GO AND CANCEL CLIENTS INSURANCE WITHIN SECONDS, BUT THEN TAKE 2 MONTHS TO CORRECT YOUR MISTAKE, THAT IS ABSOLUTE BULL****.
TWO WEEKS AGO I HAD TO TAKE ONE OF MY EXPLORA'S IN TO BE EXCHANGED AS IT WAS BROKEN. MY BOYFRIEND HAD TO PHONE DSTV WHEN HE GOT HOME IN ORDER TO GET ALL THE TV'S TO WORK, A 45 MIN PHONE CALL, THE EXTRA VIEW DID NOT WANT TO WORK AND THEY INSISTED THAT THERE WAS SOMETHING WRONG WITH THE SETUP AND THAT WE MUST GET INSTALLERS TO COME SORT IT OUT.
WELL GUESS WHAT, I HAD TO PAY THE INSTALLERS R460 JUST TO FIND OUT THAT THE DECODER DSTV SUPP**** US WITH WAS BROKEN. NOW YOU TELL ME THIS IS NOT UTTERLY AND COMPLETELY INFURIATING! THEN I HAD TO USE MY TIME AGAIN AND MY PETROL TO GO BACK TO DSTV ONCE AGAIN.
PLEASE ANYONE WHO DOES NOT HAVE DSTV AND IS CONSIDERING IT, PLEASE USE YOUR MONEY, TIME, ENERGY AND PATIENCE ON SOMETHING MORE REWARDING.
CAN YOU BELIEVE THE PHONE CALL I RECEIVED WENT LIKE THIS, "GOOD DAY MAM, I'M PHONING YOU IN ORDER TO ASSIST YOU WITH THE DECODER CANCELATION YOU REQUESTED!". LIKE I SAID AND I'M SAYING AGAIN, SEND YOUR STAFF FOR SOME TRAINING ON THE S**** OF READING, BECAUSE CLEARLY MY MESSAGE WAS NOT READ.
THIS IS PATHETIC! YOU CAN GO AND CANCEL CLIENTS INSURANCE WITHIN SECONDS, BUT THEN TAKE 2 MONTHS TO CORRECT YOUR MISTAKE, THAT IS ABSOLUTE BULL****.
TWO WEEKS AGO I HAD TO TAKE ONE OF MY EXPLORA'S IN TO BE EXCHANGED AS IT WAS BROKEN. MY BOYFRIEND HAD TO PHONE DSTV WHEN HE GOT HOME IN ORDER TO GET ALL THE TV'S TO WORK, A 45 MIN PHONE CALL, THE EXTRA VIEW DID NOT WANT TO WORK AND THEY INSISTED THAT THERE WAS SOMETHING WRONG WITH THE SETUP AND THAT WE MUST GET INSTALLERS TO COME SORT IT OUT.
WELL GUESS WHAT, I HAD TO PAY THE INSTALLERS R460 JUST TO FIND OUT THAT THE DECODER DSTV SUPP**** US WITH WAS BROKEN. NOW YOU TELL ME THIS IS NOT UTTERLY AND COMPLETELY INFURIATING! THEN I HAD TO USE MY TIME AGAIN AND MY PETROL TO GO BACK TO DSTV ONCE AGAIN.
PLEASE ANYONE WHO DOES NOT HAVE DSTV AND IS CONSIDERING IT, PLEASE USE YOUR MONEY, TIME, ENERGY AND PATIENCE ON SOMETHING MORE REWARDING.