Absolutely pathetic
<p>After being a premium subscriber for 30 years I moved house and entered into a Price Lock package to get a new Explora 2. All went great and it was installed 2 days ago and we had good TV reception etc. Then the power tripped (load shedding?) and since then my decoder does not switch on. Called Multichoice who casually told me "Get in your car and drive 1700km to get the decoder checked or stay without TV" This was then confirmed as "standard procedure" by Mark Makampla, the manager. How ridiculous can a business get? And this is what I pay R1000 pm for?</p>
Dear Arthur Dell
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Dear Arthur Dell
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter Team
Good day Arthur
Thank you for bringing the aforementioned mishaps to our attention; the aim is to offer a service beyond extraordinary and acknowledge that our team could have handled the issue in a more empathetic manner. Apologies are in order.
To clarify the issue, power surges may affect electronic devices and it is advisable to take precautionary measures in incidents like the one you've noted above. We regrettably advise that the decoder may have been affected and suggest that you take the decoder to your nearest service centre for testing as our team will use specialised tools seeing that the issue in question is not one we can rectify remotely.
We have taken note of the distance to your nearest testing centre and will make sure the team considers remedying such issues in the near future. Apologies again for the inconvenience caused in this regard.
Warm regards
Girly
Good day Arthur
Thank you for bringing the aforementioned mishaps to our attention; the aim is to offer a service beyond extraordinary and acknowledge that our team could have handled the issue in a more empathetic manner. Apologies are in order.
To clarify the issue, power surges may affect electronic devices and it is advisable to take precautionary measures in incidents like the one you've noted above. We regrettably advise that the decoder may have been affected and suggest that you take the decoder to your nearest service centre for testing as our team will use specialised tools seeing that the issue in question is not one we can rectify remotely.
We have taken note of the distance to your nearest testing centre and will make sure the team considers remedying such issues in the near future. Apologies again for the inconvenience caused in this regard.
Warm regards
Girly
And in he meantime I am unable to watch any sport which is the main reason for having DSTV and paying a monthly fortune!! A good service provider would have said: "As the equipment is brand new we will courier a unit to you to use while we resolve the problem. Once fixed we can swop back again"
And in he meantime I am unable to watch any sport which is the main reason for having DSTV and paying a monthly fortune!! A good service provider would have said: "As the equipment is brand new we will courier a unit to you to use while we resolve the problem. Once fixed we can swop back again"